Clear

Frequently Asked Questions

Artwork

What kind of artwork can I send? And what if I don’t have artwork?

Do you keep my art on file?

What is the difference between vector and raster art?

Where do I send my artwork?

Can I specify a PMS color for my imprint?

Payment/Invoices

How is pricing determined?

When do you send invoices?

Can I get my invoice emailed to me?

How can I get credit terms?

What type of payments do you accept?

Do you charge sales tax?

How can I get credit terms?

I have credit terms, can I pay with a credit card?

Why are not all states charged tax?

What if we are tax exempt?

Shipment/Delivery

When will I get my order?

What are standard production times?

Can I rush my order if I need it more quickly than standard production and shipping times?

Can I ship internationally?

How do you ship items?

Can I ship on my own shipping account?

General Ordering

How can I place my order?

Can I cancel or change my order?

What if I receive more or less than I ordered?

What if I receive my order and some of the items are damaged?

If I reorder an item, will I pay set-up charges again?

Will I see a proof before my order goes into production?

Can I get a sample?

Can I order in quantities smaller or larger than those shown?

What if I'm unhappy with my order?

What if I can't find what I'm looking for on the website?

How can I find out the status of my order?

Can I get my tracking information emailed to me when my order ships?